I met a few senior civil servants over lunch. They asked for my advice on the insurance and savings plans for their children. They are reluctant to talk to an insurance agent.
They felt that the insurance agent is more interested to recommend products that are attractive to the agent, and not to the customer.
I suggested that they visit the business center and talk to my salaried consultants. They welcomed this suggestion warmly.
I explained that the insurance advisers from NTUC Income are not pushy, and will recommend products that give good value to the customers. They will explain on our FAQs. They felt more assured and welcomed the approach taken by us.
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