Faster settlement of Incomeshield claims

In July, the Ministry of Health published statistics about the speed of settlement of our Incomeshield claims. Only 1% was settled within 7 days. It took an average of 28 days to settle the claims.

This was at a difficult time. We were overwhelmed with the large volume. We were in the midst of migrating a system.

The situation has improved considerably. For the latest month, i.e. November, we settle 73% of the claims within 1 week. The average time taken to settle all claims is 4 days. This makes us better than the industry average.

We were able to settle the claims promptly, as most of them are processed automatically. We only need to examine the large claims in more detail.