Delay in approval of Enhanced Incomeshield

FROM CUSTOMER

Dear Mr Tan,

We visited your NTUC Income Business Centre in both Brah Basah on 2 June and Jurong East branch on 28 June.

Your staff who attended to us are to be congratulated of doing a great job. They attended and explained to us very efficiently and clearly on our request to convert our current Medishield plan to the Enhanced Incomeshield. Both of us are above 55 years old.

However, I was extremely concerned being told by your staff that in both cases, they would take at least two months to respond to our application. They informed us there are limited resources in your underwriting department. We certainly appreciate you would look into this and speed up the process.

MY REPLY

Thank you for our feedback. I agree with you that the two months' delay is not acceptable. This is due to a heavy overload of work. We expect to clear the backlog within the next few months.