21 January 2013 (not published)
Editor, Forum Page
Straits Times
I applied to Standard & Chartered Bank to have my
credit card bills paid by GIRO from my DBS Account.
SCB required me to submit an authorization form. On
receiving it, they told me that it would take 4 to 6 weeks for
the request to be processed.
Why does it have to take so long? Why does the process
have to be manual?
I already have a security token with DBS bank. Surely, it
should be possible for me to login with
the security token, authenticate my identity and make the
request to DBS Bank to accept bills from the billing organization?
SCB said that they did not receive my
first authorization form sent by mail. I had to send them a second form.
I finally managed to get the GIRO authorization approved after
six months, allowing for time lost due to communication.
Why are we still using wasteful and time consuming
process, when a more efficient online version should be
provided?
:.
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