Some consumers have a dispute with a financial institution. After lodging the complaint, they are asked to sign a non-disclosure agreement. The consumer does not know what to do, or how to seek advice, as they are afraid to disclose the details of the negotiation to a friend for friendly advice.
When the consumer brings the case to FIDREC, they are also asked to sign a non-disclosure agreement. The consumer faces the same difficulty.
I have written a paper on this matter to guide consumers to how to get advice, after they have signed this agreement. This paper is available to FISCA members only, in the FISCA website (www.easysearch.sg/fisca).
Tan Kin Lian
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