SingTel services to Tan Kin Lian & Associates

To Duty Manager, SingTel

Dear 
My office is now in Ang Mo Kio Industrial Park 2A. I used two telephone lines (6555 5762 and another number) and have internet connection provided by SingTel. I am relocating my office to Midview City in 24 Sin Ming Lane #02-107.

My staff told me that SingTel will be charging the following fees to me:

• Current charges for two lines is $80 per three months
• One time relocation charges for two lines is $60 + $10 for registration for retention service
• One time internet connect $60
• Subsequent charges per three months are $80 (2 lines) and $48 (2 lines) for retention charges (retaining same tel numbers)

Please explain to me why you have to impose an internet connection charge of $60 and an additional charge of $48 every 3 months to retain the existing number (when there is no charge to get a new number). Are you incurring additional work or cost to provide these services? Or is SingTel just taking the opportunity to impose additional cost to your customers to boost your profits?

I wish to remind you that you are already getting subscription for the basic service. I hope that this is already sufficient to give you a profit without levying additional charges that are excessive.

Tan Kin Lian