Remembering Seng Guat Neo

I went to the wake of Seng Guat Neo, who passed away recently due to a sudden illness. I knew her for about 25 years; she was active in selling insurance for NTUC Income as a part time organiser, and was the President of the Summit Club for many years.

Mdm Seng, as she is popularly known, is passionate about helping people to buy insurance to get protection for their family and to get an attractive return on their savings for the future. She worked extremely hard and was not deterred by the low rate of commission paid to her for her efforts, so that her clients can enjoy good value from the insurance policies. Many of her clients were doctors and nurses working in her workplace. She served them over the years through her personal service and care.

I met her husband and daughter. We recalled the values of the old days where the welfare of the policyholders was the driving force that make many people like Mdm Seng worked so hard.

I met another long time organiser at the wake. He disliked the new products that were introduced recently, as the premiums were higher and the policies provided a poor return to the policyholders. He will only sell the products that give a fair return to the policyholders, such as the single premium products. He believed in placing the interest of his clients above his own personal interest. He has reduced his selling activities considerably in recent years.

Tan Kin Lian