I visited Vanguard at Valley Forge today.
I met with eight senior executives in charge of various aspects of their operations: retail, institutional, call center, fund accounting, marketing, international, data center and the legendary Jack Bogle.
I had a photograph taken with Mr Bogle. I shall post it into the blog in a few days time.
I learned many useful aspects of the Vanguard way of doing business. They are useful for my IC21 project (Insurance Company for the 21st Century).
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