Quite a hassle to file my income tax returns through internet

Many people said that it is easy to file the income tax return to IRAS through the internet. I have a different experience. It was quite difficult time for me.

Here are the problems:

- my Singpass is not accepted
- I am required to use exactly 8 character for my RAS password (no more, no less)
- it rejected my new password, bacause "it was used before".
- the website was very, very slow
- it was quite difficult to enter my income from property
- it was quite difficult to navigate.

Why is this the case? IRAS has designed a system that is convenient for them, but NOT for the taxpayer.

It is easier for me to fill a form and to fax to IRAS.