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Wednesday, December 14, 2005

How can we serve our policyholders better in 2006?

How can we serve We asked our policyholhoders better in 2006? We asked them. Here is the reply from 174 policyholders:

1. What is your top priority for the next 12 months?

* Get a better return on your savings [ including CPF ] 61%
* Increase regular savings 39%
* Re-schedule loan to reduce interest or monthly repayment 12%

2. How do you like to achieve your goal?

* Learn financial planning from an educational website 42%
* Attend an educational seminar 27%
* See a financial adviser 20%
* See an insurance adviser 12%

3. What is your top wish from NTUC Income?

* Offer new products at a discount for existing policyholders 67%
* Organise educational seminars 27%
* Provide free financial planning advice 26%
* Improve customer service 21%

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