How can we serve our policyholders better in 2006?

How can we serve We asked our policyholhoders better in 2006? We asked them. Here is the reply from 174 policyholders:

1. What is your top priority for the next 12 months?

* Get a better return on your savings [ including CPF ] 61%
* Increase regular savings 39%
* Re-schedule loan to reduce interest or monthly repayment 12%

2. How do you like to achieve your goal?

* Learn financial planning from an educational website 42%
* Attend an educational seminar 27%
* See a financial adviser 20%
* See an insurance adviser 12%

3. What is your top wish from NTUC Income?

* Offer new products at a discount for existing policyholders 67%
* Organise educational seminars 27%
* Provide free financial planning advice 26%
* Improve customer service 21%