In recent years, an increasing proportion of customers are getting to be impatient, rude, abusive, demanding and unreasonable. Some employees do not want to work in the frontline to face customers.
This situation appears to happen in other countries as well. Recently, I was in Healthrow Airport. I saw a sign at the Information Desk. It goes along this line:
"Our customer service officers will do their best to serve you. Please do not abuse them. It is our duty to protect our employees. We will take legal action against any customer who harrass our employees".
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