Last week, I posted an optimistic analysis by UBS about this resort. In today's papers, there is a suggestion that the crowd for the opening of Universal Studios was below expectation. Some observers had speculated that visitors to the casino has also been disappointing - although the management refuse to comment or give any figures. However, I hear that the taxis are doing good business, possibly due to higher tourist visits.
When Marina Bay Sands open next month, there will be additional competition. So, it is a confusing situation. Any news from insiders?
Friday, March 19, 2010
Lower standard of service in Singapore
There were several complaints about the deteriorating standard of service in Singapore. In my view, the main causes are:
a) Dependence on foreign workers who are not familiar with the Singapore environment
b) Over-crowding, leading to congestion and highly stressed workers - leaving a negative impact on service.
c) Managers and owners are too focused on profits, and ignore customer service
d) Customer complaints are being ignored - as consumers are weak.
What are our views? What can be done to improve customer service?
Tan Kin Lian
a) Dependence on foreign workers who are not familiar with the Singapore environment
b) Over-crowding, leading to congestion and highly stressed workers - leaving a negative impact on service.
c) Managers and owners are too focused on profits, and ignore customer service
d) Customer complaints are being ignored - as consumers are weak.
What are our views? What can be done to improve customer service?
Tan Kin Lian
Good service in Singapore
Please share examples of good service that you find in Singapore.
The eating places near my workplace and home provide good service. The stall holders are hardworking, friendly and charge reasonable prices. They are not greedy for excessive profits.
The eating places near my workplace and home provide good service. The stall holders are hardworking, friendly and charge reasonable prices. They are not greedy for excessive profits.
Thursday, March 18, 2010
Taglines used by trourist promotion agences elsewhere
Several countries have taglines to bring tourists to their countries. Malaysia's tagline is "Malaysia, truly Asia". What are the taglines used by other countries? Which tagline do you like best and why? Share your views.
Bring tourists to Singapore
The Tourism Board has used the following tagline in past years:
Instant Asia
Uniquely Singapore
Your Singapore
Which tagline do you like best? Do you have any other suggestions? Share your views here.
Instant Asia
Uniquely Singapore
Your Singapore
Which tagline do you like best? Do you have any other suggestions? Share your views here.
View from a local consultant
Hi Mr Tan
Like what the article said, the money spent is only one part of the equation. The ministry / branch of government using the consultant must get value out of the consultants' delivery and must make sure that they manage these people properly.
I do some consulting work for the government, for specific industry related issues. My job is it identify these issues, put them into something that these govt people can understand, and use to have a sensible discussion with people from the industry to resolve them. Its something they will not be able to get a handle on, or take a very long time to fully comprehend. You can say that I provide external expertise, but nothing unique in the sense if they hire people with the same background with 15 years experience they can have the same in-house view / expertise.
I think I do add value in some respect, in the sense that my work do get used in actual life. I see white elephant projects in cases where money is spent but the deliverable is lousy, or does not make an impact at all in many ways.
Like what the article said, the money spent is only one part of the equation. The ministry / branch of government using the consultant must get value out of the consultants' delivery and must make sure that they manage these people properly.
I do some consulting work for the government, for specific industry related issues. My job is it identify these issues, put them into something that these govt people can understand, and use to have a sensible discussion with people from the industry to resolve them. Its something they will not be able to get a handle on, or take a very long time to fully comprehend. You can say that I provide external expertise, but nothing unique in the sense if they hire people with the same background with 15 years experience they can have the same in-house view / expertise.
I think I do add value in some respect, in the sense that my work do get used in actual life. I see white elephant projects in cases where money is spent but the deliverable is lousy, or does not make an impact at all in many ways.
Consultant
Many orders in i-Shop
I sent an e-mail to customers who bought from i-shop in the past and told them about the new books available on i-shop and the Shape Quiz promotion. Over 20 orders were received in one day. Click here.
Here is a video on how the Shape Quiz can help in developing the thinking process. It is good for children, adult and seniors.
A few customers have asked for the earlier volumes of the Intelligence Quiz as they enjoyed this type of puzzle. A few copies are still available at i-Shop.
Here is a video on how the Shape Quiz can help in developing the thinking process. It is good for children, adult and seniors.
A few customers have asked for the earlier volumes of the Intelligence Quiz as they enjoyed this type of puzzle. A few copies are still available at i-Shop.
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