A simple matter of paying road tax online turns out to be a nightmare. Here is my story.
As instructed by the LTA renewal notice, I went to www.onemotoring.com.sg. I recalled that most government agencies required to use Internet Explorer, so I remembered to use it - although my default browser is Chrome.
I login to my Singpass and got nowhere, so wasted some time. I had to search the complicated website and after some time, managed to find the link to pay road tax. (I wonder why the notice did not ask me to go to the correct webpage and save me this search!)
I entered the vehicle number, owner NRIC number (got it wrong as I did not include the S earlier) and managed to go to the payment page. There was a message from Microsoft that a pop-up was blocked and it disappeared. As I am not familiar with IE, I had to search through the IE website to find out how to unblock this pop-up - and it took me some time.
I went back to re-enter the transaction and was told that it was blocked by another transaction and I had to wait for it to be completed.
I had past experience dealing with online websites of government agencies, and yet I still faced this type of difficulty, all the time. Now I remember, I forgot to bring my mobile phone to authenticate the credit card payment.
Our government agencies design complicated online processes that waste a lot of time on simple matters. I have given many feedback, but nobody bothers to fix it.
As instructed by the LTA renewal notice, I went to www.onemotoring.com.sg. I recalled that most government agencies required to use Internet Explorer, so I remembered to use it - although my default browser is Chrome.
I login to my Singpass and got nowhere, so wasted some time. I had to search the complicated website and after some time, managed to find the link to pay road tax. (I wonder why the notice did not ask me to go to the correct webpage and save me this search!)
I entered the vehicle number, owner NRIC number (got it wrong as I did not include the S earlier) and managed to go to the payment page. There was a message from Microsoft that a pop-up was blocked and it disappeared. As I am not familiar with IE, I had to search through the IE website to find out how to unblock this pop-up - and it took me some time.
I went back to re-enter the transaction and was told that it was blocked by another transaction and I had to wait for it to be completed.
I had past experience dealing with online websites of government agencies, and yet I still faced this type of difficulty, all the time. Now I remember, I forgot to bring my mobile phone to authenticate the credit card payment.
Our government agencies design complicated online processes that waste a lot of time on simple matters. I have given many feedback, but nobody bothers to fix it.
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