The cost of security

According to the coroner's report, Victor Yeo fell to death accidentally at the Hilton Hotel on his wedding night. He was locked in the staircase and tried many ways to get out.  In desperation, he climbed through a ledge and fell.

I have personally experienced this type of situation in the staircase of some hotels. I like to walk through the staircase for exercise, and found that I could not get back. Sometimes, I had to go all the way down to the ground floor. The signs were usually inadequate - adding to the frustration.

I suspect that this must be a safety regulation from the fire department. It is impractical, probably unnecessary and caused a lot of inconvenience. It has now led to an unfortunate death.

Are there other safety and security regulations that fall in the same category - unnecessary, inconvenient and impractical? There are plenty of them - and they interfere with many aspects of our daily lives.

In the name of protecting the consumer, they expose the consumer to more risks. Some of them falls within the realm of internet banking and airport security, which I have raised many times previously. We need to find the balance between safety and practically.

The spoke in public transport

Many commuters are unhappy at the higher fares for public transport, following the implementation of the distance-based fare system. Was there an alternative approach that could have been implemented? Is there still time to implement this alternative approach? Read my views in www.tankinlian.com  (Latest).

Improve customer service in Singapore

It is possible for large organizations in Singapore to improve their customer service. By taking the lead, they can set the standard for other organizations to follow.  I wish to share my experience with a large insurance company that I led in the past. Read my story in www.tankinlian.com (search for "customer service"). The strategies can be adopted easily in most organizations, - large and small.

Here is the link to the article: http://tankinlian.com/admin/file.aspx?id=140

Call for champions to help FISCA

Are you able to help FISCA in any of the roles listed below:

membership relations
media and public relations
education
research
and others ....

If you wish to spend some time to assist FISCA, please complete this form
http://www.fisca.sg/financial_education?mode=PostView&bmi=401275

Best countries in the world

Singapore scored 20th in this survey. It ranked 3rd in Asia behind Japan and South Korea but is ahead of the other countries.

Most of the countries ahead of Singapore are in Europe, but they also include the America, Canada, Australia and New Zealand.

President and clemency

Does the elected President of Singapore have the power to grant clemency?

Singapore Dream

Read this article.
Do you prefer the version by SM Goh or Lucky Tan? Take this survey.