Editor
Today Paper
I refer to Ms Lena Soh Kwee Kim's letter "Work-life balance: Bosses too have part to play" (ST, May 3).
Ms Soh asked bosses to be flexible in giving concessions to all employees to help them deal with stress, work and family demands. I agree with this view.
I wish to share some of our practices in NTUC Income.
We believe that a competent and happy employee is able to give better service to our customers. We encourage our employees to achieve a balanced work-life and a healthy lifestyle. This is done without sacrificing our competitive edge or increasing business costs.
Our employees enjoy the following schemes:
- flexible working hours
- part-time work
- telework, working from home
Our flexible working hours is most popular. Our employees can choose to start work at any time between 7.30 to 9.30 a.m. and to work 8 hours during the day.
About 300 employees, or 25% of the workforce, have opted for a different starting time, according to their individual need.
Last year, we introduced a one month paid leave for an employee who has completed
three years of service. This benefit cost 3% of payroll but is offset by the savings of 3% in employer CPF contribution.
Our employees enjoyed this benefit, as they can spend time with their family and friends, learn a special skill, or take an extended overseas vacation.
Our human resource practices have made a positive impact on our employees, leading to a high satisfaction score and a low turnover rate for our employees.
In our regular survey, our employees voted the work-life balance to be a strong
positive factor in our work environment.
Tan Kin Lian
Chief Executive Officer
NTUC Income
Thursday, May 5, 2005
Saturday, April 30, 2005
Lower premium for female motorists
From 1 July 2005, female motorists insured with NTUC Income will enjoy a 6% reduction in premium rates.
Based on our past year's claim experience, female drivers have lower average claim cost.
The lower claim cost reflect that females are involved in less serious accidents and have lower repair cost. Perhaps they also use their cars less often, due to their indoor occupation.
NTUC Income has the largest market share of motor insurance, representing about 43% of all vehicles in Singapore. Our dominant share is attributed to our competitive premium rates and satisfactory quality of service.
Based on our past year's claim experience, female drivers have lower average claim cost.
The lower claim cost reflect that females are involved in less serious accidents and have lower repair cost. Perhaps they also use their cars less often, due to their indoor occupation.
NTUC Income has the largest market share of motor insurance, representing about 43% of all vehicles in Singapore. Our dominant share is attributed to our competitive premium rates and satisfactory quality of service.
Cash settlement for minor accidents
NTUC Income is implementing cash settlement for minor accidents from 16 May 2005:
- On-the-Spot Cash Settlement.
- Get the repair done at your workshop and keep the difference
- Within 7 days, you can return the cheque and ask us to repair the vehicle.
Our cash settlement centres are open Monday to Friday, 9am to 6pm at:
- STAC Sin Ming Road, 302 Sin Ming Rd, S'pore 575627
- STAC Portsdown, 5 Portsdown Rd, S'pore 139296
- NACS Paya Ubi, 51 Ubi Ave 1 #01-25, Paya Ubi Industrial Park
Hotline: 6788 6616.
- On-the-Spot Cash Settlement.
- Get the repair done at your workshop and keep the difference
- Within 7 days, you can return the cheque and ask us to repair the vehicle.
Our cash settlement centres are open Monday to Friday, 9am to 6pm at:
- STAC Sin Ming Road, 302 Sin Ming Rd, S'pore 575627
- STAC Portsdown, 5 Portsdown Rd, S'pore 139296
- NACS Paya Ubi, 51 Ubi Ave 1 #01-25, Paya Ubi Industrial Park
Hotline: 6788 6616.
Friday, April 29, 2005
Get your daily news about your neighbourhood
NTUC Income is launching eNN, an electronic newsletter for each constituency in Singapore, from 1 May 2005.
The aim of producing eNN is:
- to promote an awareness and interest of happenings in the neighbourhood
- to promote social cohesion
- to create a target of 500 new jobs when all the constituences are operational
The newsletter will be sent to residents who registerd at the website:
www.enn.com.sg.
This is intended for local news. It covers local events that happened in the constituency, such as the events organised by the community center, school, town center, library and others. These news are usually not covered in the national newspapers due to lack of space.
It will also carry advertisements from the local shops and service providers. The shops can advertise their special offers and interesting products. Service providers can advertise their services, such as tuition, child care, baby sitting, elderly care, car wash, home repair, computer repair, etc.
To register: www.enn.com.sg
Tan Kin Lian
CEO, NTUC Income
The aim of producing eNN is:
- to promote an awareness and interest of happenings in the neighbourhood
- to promote social cohesion
- to create a target of 500 new jobs when all the constituences are operational
The newsletter will be sent to residents who registerd at the website:
www.enn.com.sg.
This is intended for local news. It covers local events that happened in the constituency, such as the events organised by the community center, school, town center, library and others. These news are usually not covered in the national newspapers due to lack of space.
It will also carry advertisements from the local shops and service providers. The shops can advertise their special offers and interesting products. Service providers can advertise their services, such as tuition, child care, baby sitting, elderly care, car wash, home repair, computer repair, etc.
To register: www.enn.com.sg
Tan Kin Lian
CEO, NTUC Income
Coping with a business downturn
Someone ask me, "how is business"? I replied, "Business is down. But it is good".
Why?
When business is down, everyone should work less, earn less and spend more time with the family or pursue a hobby.
We should not expect business to be always good, and to work hard all the time. We need to take a break.
I want to encourage people to be on a "holiday resort" mentality.
During peak season, they work very hard. During the off-peak season, only a few shops are open for business. The other people take the time off to do something else.
They manage their earnings to survive on their earnings during the peak season.
Similarly, people who work in other industries should have a lifestyle based on 70% of their regular earnings. They should set aside the 30% as savings for the rainy day.
If they wish to change or lose their job, they can draw on their savings. They will not face any financial hardship.
I also encourage employers to adopt a more humane approach. When business is down, reduce the salary of all workers proportionately, with proportionate time off. Do not retrech the workers, unless they are able to find alterantive jobs elsewhere. Let the sacrifice be shared equally.
Why?
When business is down, everyone should work less, earn less and spend more time with the family or pursue a hobby.
We should not expect business to be always good, and to work hard all the time. We need to take a break.
I want to encourage people to be on a "holiday resort" mentality.
During peak season, they work very hard. During the off-peak season, only a few shops are open for business. The other people take the time off to do something else.
They manage their earnings to survive on their earnings during the peak season.
Similarly, people who work in other industries should have a lifestyle based on 70% of their regular earnings. They should set aside the 30% as savings for the rainy day.
If they wish to change or lose their job, they can draw on their savings. They will not face any financial hardship.
I also encourage employers to adopt a more humane approach. When business is down, reduce the salary of all workers proportionately, with proportionate time off. Do not retrech the workers, unless they are able to find alterantive jobs elsewhere. Let the sacrifice be shared equally.
Thursday, April 28, 2005
Survey: Integrated Resorts
The Singapore government recently announced the development of two integrated resorts with casinos at Marina Bay and Sentosa. We carried out a survey with 100 people representing a cross section of Singapore.
1. The two resorts will attract more tourists to Singapore and boost our tourism industry. Agree: 92%
2. The two resorts will turn Singapore into a vibrant hub in Asia, ahead of its regional competitors. Agree: 79%
3. I support the development of two resorts, as they serve different needs and will complement each other. Agree: 70%
4. I have confidence in the government to minimise potential social harms brought about by the casinos. Agree: 68%
5. The economic advantages brought by the casino resorts will outweigh the social harms. Agree: 68%
6. Social harms brought by the casinos will be minimal, as they constitute only a minor part of the resorts. Agree: 49%
7. The high entrance fee and ban on credit will protect Singaporeans against the ills of casino gambling. Agree: 39%
8. Are you in favour for casino development in Singapore? Yes: 71%
Period of Survey: 21 - 27 Apr 2005
1. The two resorts will attract more tourists to Singapore and boost our tourism industry. Agree: 92%
2. The two resorts will turn Singapore into a vibrant hub in Asia, ahead of its regional competitors. Agree: 79%
3. I support the development of two resorts, as they serve different needs and will complement each other. Agree: 70%
4. I have confidence in the government to minimise potential social harms brought about by the casinos. Agree: 68%
5. The economic advantages brought by the casino resorts will outweigh the social harms. Agree: 68%
6. Social harms brought by the casinos will be minimal, as they constitute only a minor part of the resorts. Agree: 49%
7. The high entrance fee and ban on credit will protect Singaporeans against the ills of casino gambling. Agree: 39%
8. Are you in favour for casino development in Singapore? Yes: 71%
Period of Survey: 21 - 27 Apr 2005
Friday, April 22, 2005
How to join NTUC Income
NTUC Income has an innovative way to recruit people.
We ask them to register in our recruitment portal, www.income.coop/careers/ and tell us the jobs that they are interested in.
When we have a vacancy, we will contact them to submit an application. This will reduce the time taken to recruit a person, and also ensure that our advertisement is not overlooked by those who are really keen to join us.
We now have 2,000 people who have registered and told us about the jobs that they like. We carry out preliminary screening of these candidates, and will be able to offer them a suitable job as soon as it becomes available.
www.income.coop/careers/
We ask them to register in our recruitment portal, www.income.coop/careers/ and tell us the jobs that they are interested in.
When we have a vacancy, we will contact them to submit an application. This will reduce the time taken to recruit a person, and also ensure that our advertisement is not overlooked by those who are really keen to join us.
We now have 2,000 people who have registered and told us about the jobs that they like. We carry out preliminary screening of these candidates, and will be able to offer them a suitable job as soon as it becomes available.
www.income.coop/careers/
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